Frequently Asked Questions
Everything you need to know about your Chicme shopping experience.
How long will it take to receive my order?
Orders typically take 3-5 business days to process. Standard shipping generally arrives within 7-15 business days, while express shipping takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Please note that swimwear and lingerie are non-returnable for hygiene reasons.
How can I track my package?
Once your order has shipped, you will receive an email notification with a tracking number and a link to our tracking portal. You can also view your order status in the 'My Orders' section of your account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Afterpay in select regions.
How do I choose the right size?
Each product page features a detailed size guide with specific measurements in both inches and centimeters. We recommend measuring yourself and comparing it to the chart as sizing can vary between different styles.
Are there any customs duties or taxes?
For most countries, taxes and duties are included in the final price. However, some regions may require additional customs fees upon arrival, which are the responsibility of the customer.